Atlas Workshop - Customer Terms, Warranty, Acknowledgement & Privacy Policy
IMPORTANT NOTICE
This document outlines how we handle orders, shipping, returns, warranty claims, and support. We have drafted this document in plain language so that our customers can easily understand our policies.
These customer terms apply in addition to, and do not limit, any rights or remedies you may have under applicable consumer protection laws.
PAYMENT PROCESSING (STRIPE) - PLEASE READ
Our website uses Stripe, Inc. to securely process payments.
- Atlas Workshop does not store the full credit card number.
- Stripe is responsible for payment processing and PCI-DSS compliance.
- Stripe can store and process your data in the USA or other countries.
- Atlas Workshop only receives basic data from Stripe (payment confirmation, transaction ID, billing name, and last four digits of card number where applicable).
1) WHO WE ARE
Atlas Workshop ("Atlas," "we," "us") is a sole proprietorship in the province of British Columbia, Canada.
2) WHAT YOU'RE BUYING
Atlas Workshop provides the following products: PC kits with parts only (you build the PC). Optional paid assembly service (CAD $69) (you choose this service in the checkout process).
If you have not opted for the paid assembly service in the checkout process, you are buying a parts-only PC kit and you build the PC.
3) CUSTOMER RESPONSIBILITIES (DIY BUILDS)
By purchasing parts-only, you agree and confirm:
- You will follow Atlas Workshop's build guide and any instructions included with the parts you purchase.
- You will properly handle parts, including basic Anti-Static (ESD) precautions.
- You will not force any parts or connectors.
- You are responsible for correct installation and configuration, within your chosen options.
To the fullest extent permitted by applicable law, Atlas Workshop disclaims responsibility for damage arising from improper installation, misuse, or accidents after delivery.
The above exclusions and disclaimers will not apply in cases of defects at delivery or incorrect or incompatible parts supplied by Atlas Workshop.
Using Non-Atlas Parts
- If you use parts other than those supplied by Atlas Workshop (e.g., your own PSU, cables, adapters, or components), you agree and confirm:
- Atlas Workshop will not be responsible for issues, damage, instability, or failure arising from third-party parts.
- Atlas Workshop warranty and support may be limited or unavailable if third-party parts contributed to the problem.
4) SUPPORT
- Warranty claims: Please submit claims via our support email.
- General support: We may provide support via email or Instagram for troubleshooting and other issues.
We may ask for photos, videos, logs, serial numbers, and other details for support.
5) SHIPPING & DELIVERY
Shipping Regions
We ship to Canada and the USA.
Delivery Estimates
Delivery times quoted at checkout or otherwise are for guidance only and we cannot guarantee delivery times.
Carriers and Shipping Labels (Shippo)
We buy shipping labels via Shippo, which connects us with multiple carriers, including Canada Post, UPS, USPS, DHL, and more.
Loss or Damage in Transit
We use third-party carriers for shipping. We will work with you if there is an issue, and we will provide support for claims with these carriers.
If your package is lost in transit, Atlas Workshop can assist in filing a claim with the shipping carrier and provide a replacement/refund depending on the result of the claim and stock on hand.
Agreement
- Inspect your package upon receipt.
- Report any shipping issues within 48 hours.
- Provide a photo/video of the shipping box, packaging, and contents.
6) RETURNS (30 DAYS - UNOPENED COMPONENT BOXES ONLY)
Return Window
Please allow 30 days from receipt of your purchase to make a return request.
Condition Requirements
- Individual component boxes remain sealed with no opened tape, seals, or plastic.
- All original packaging, manuals, and accessories are included with the item.
- The item is in its original condition as received.
Return Shipping
For non-defective returns, return shipping is your responsibility.
We can offer a discounted prepaid return label through Shippo. The cost will be deducted from your refund.
Refund Timing
Refund will be processed upon receipt and inspection of returned item.
7) DOA - DEAD ON ARRIVAL POLICY
If a component is received in a non-functioning state, you must notify Atlas Workshop within 7 days from receipt.
DOA Requirements
- Provide a photo/video of the non-functioning item.
- Return item with its original packaging.
If the DOA is verified, you will receive instructions and further steps from Atlas Workshop.
8) WARRANTY (1 YEAR THROUGH SUPPLIER)
Coverage
Atlas Workshop provides a 1-year warranty through its supplier on parts that fail under normal usage within one year from the purchase date.
This warranty shall not affect any consumer protection rights you may have under consumer protection legislation, including the Business Practices and Consumer Protection Act (British Columbia).
Exclusions
- Misuse, neglect, or accidents.
- Physical damage such as dropping, cracking, bent pins, and broken connectors.
- Liquid damage.
- Improper installation or handling.
- Unapproved modifications.
- Overclocking or usage outside manufacturer specifications.
- Third-party parts damage, which are not supplied by Atlas Workshop.
Warranty Claims
To initiate a warranty claim, you need to contact our support via email. We may need you to:
- Provide photos or video proof.
- Follow our troubleshooting steps.
- Provide serial numbers.
- Return the item in its original packaging.
Warranty Shipping (Balanced Approach)
- Customer pays shipping costs to Atlas Workshop.
- If we verify a defect, we will cover the return shipping costs.
- We may offer discounted return shipping.
- If we do not verify a defect or if the defect is excluded from the warranty, you will have to cover the return shipping costs.
Extended Manufacturers' Warranties
Some parts may have longer manufacturer warranties. After the 1-year supplier warranty provided by Atlas Workshop, you will need to contact the manufacturer.
9) LIMITATION OF LIABILITY
To the fullest extent permitted by law: Atlas Workshop is not liable for indirect, incidental, special, or consequential damages.
Atlas Workshop's total liability with respect to any order will not exceed the amount paid for the particular item(s) that is/are the subject of a claim.
Nothing in this section shall limit liability that cannot be limited under applicable law, including liability for personal injury caused by negligence.
10) ELIGIBILITY TO PURCHASE
You must be 18 years or older to make a purchase, or have a parent or legal guardian make a purchase on your behalf.
11) DISPUTE RESOLUTION
In the event of a dispute, you agree to contact Atlas Workshop to attempt to resolve it informally.
Nothing in these Terms shall limit a consumer's rights to seek remedies under Small Claims Court or any other forum that may be unavailable under applicable law.
12) GOVERNING LAW
The Terms shall be construed according to the laws of British Columbia, Canada.
Consumer rights may vary by province and state. Some of the provisions of these Terms may not apply to you.
PRIVACY POLICY
Atlas Workshop ("Atlas," "we," "us") is a sole proprietorship business based in British Columbia, Canada. We respect your privacy and are committed to protecting your personal information.
Our Privacy Policy sets out how we collect, use, disclose, and protect your personal information when you visit our website, make a purchase, or interact with us. Our Privacy Policy applies to customers located in Canada and the United States.
1) INFORMATION WE COLLECT
Personal Information You Provide
We may collect personal information when:
- You place an order.
- You contact us for customer support.
- You request warranty, return, or dead on arrival service.
- You otherwise communicate with us.
This information may include:
- Name.
- Email address.
- Shipping and billing information.
- Phone number.
- Order information.
- Your communications to us.
Payment Information
Payment information is handled by Stripe. See the payment processing section above. We do not store full credit card numbers.
Automatically Collected Information
When you visit our website, we collect information about your visit. This information includes:
This information is collected to provide security, detect fraud, analyze website behavior, and improve the website. If we use any type of analytics or tracking software (such as Google Analytics), it will be used in a standard way.
- Your IP address.
- Browser information.
- Pages visited.
- Time spent on pages.
- Referring URLs.
2) HOW WE USE YOUR INFORMATION
We use your information to: Fulfill your order. Provide customer service. Communicate with you about order, shipping, and customer service issues. Send marketing or promotional emails (you can opt out at any time). Better improve our website and user experience. Detect fraud, abuse, or security issues. Comply with legal, tax, and regulatory requirements.
We do not sell your information.
3) MARKETING COMMUNICATION
If you opt-in or purchase, we will send: Transactional emails. Promotional or marketing emails.
You may also unsubscribe from marketing emails at any time by clicking on the link provided in those emails or by contacting us at support@atlasworkshop.com. Transactional emails are necessary to process your orders and services.
4) SHARING OF INFORMATION
We may share personal information as follows, only as necessary: with Stripe, a payment processor; with shipping carriers or logistics providers; with shipping platforms, like Shippo; with service providers who help us with website hosting, analytics, or customer support; with legal or regulatory authorities, as required by law.
Service providers are obligated to use personal information only for the services provided to us.
5) DATA RETENTION
We will keep your personal information as follows: as necessary to fulfill orders and provide services; as necessary to comply with accounting, tax, or legal obligations; as necessary to resolve disputes or enforce agreements.
6) DATA SECURITY
We take reasonable steps to ensure the security, integrity, and confidentiality of personal information. However, no security measure is completely effective, and there is no guarantee of security.
7) YOUR RIGHTS - CANADA
According to Canadian law, which includes PIPEDA, you have the following rights: You have a right to access your personal information; You have a right to correct your personal information, which is incorrect; You have a right to withdraw your consent, where possible.
8) YOUR RIGHTS - UNITED STATES (INCLUDING CALIFORNIA)
If you are a United States resident, including a California consumer, you may have the following rights: To request access to your personal information; To request deletion of your personal information; To know whether your personal information is sold or shared.
Atlas Workshop does not sell personal information as defined under the California Consumer Privacy Act (CCPA/CPRA). You may submit a request via support@atlasworkshop.com.
9) CHILDREN'S PRIVACY
Atlas Workshop does not knowingly collect personal information from individuals under 13 years of age. If we discover that we have unintentionally collected personal information from a child under 13 years of age, we will delete it.
10) INTERNATIONAL TRANSFERS
If you are a resident of a jurisdiction outside of Canada, your personal information may be processed and stored in Canada or the United States where the privacy laws may differ from those of your jurisdiction.
Contact
For any privacy, data request, or legal matters, you may contact us via support@atlasworkshop.com
Please read before checkout
By checking the box during checkout, you agree to and consent to these terms and conditions.
During checkout, you must check a box that reads: "I have read and agree to the Atlas Workshop Customer Terms, Warranty & Acknowledgement, and Privacy Policy."